General Manager

For over 70 years now, Pitlochry Festival Theatre has been Highland Perthshire’s artistic heart and soul. Established in 1951 as Scotland’s Theatre in the Hills, Pitlochry Festival Theatre offers a theatrical experience unique in the UK – a summer season performed in repertory, allowing audiences to enjoy six different productions in six days, all performed by a resident company of actors. Now attracting over 100,000 visitors each year, the theatre is far more than just a venue.

Pitlochry Festival Theatre is also transforming their physical space with the bold and ambitious VISION 2021 capital development. This includes a 172 seat Studio theatre and a reconfigured Front of House, as well as the reinstatement of the stunning outdoor performance spaces. The hugely impressive Theatre Campus enables the Theatre to improve lives by sharing Pitlochry with the world and the world with Pitlochry.

The General Manager is a new role in the organisation, designed to be accountable for the successful day-to-day running of the business of Pitlochry Festival Theatre and responsible for the public-facing side of the business. This includes business resilience, ensuring the organisation meets its financial and commercial targets, management and leadership of the organisation, including line management of Operations and Relationships departments, driving quality improvements and striving for outstanding customer experience at every touchpoint. A key area of work will be supporting the Chief Executive with strategic initiatives to enable the Theatre’s continued growth and development.

The General Manager has direct responsibility for the Head of Operations and the Head of Relationships. The Head of Operations plans, directs, and manages the performance of services and functions across the Theatre’s trading, front of house and box office and facilities functions. The Head of Relationships plans, directs, and manages our stakeholder and audience engagement, including marketing, sales, and fundraising. Through leadership of these two reports, the GM oversees everything related to the Theatre’s facilities and maintenance, sales and commercial performance, marketing and communications, and its fundraising work to achieve strong commercial growth and operational resilience in accordance with the organisation’s strategic plan.

We are therefore looking to appoint an extremely organised and highly credible individual with experience of broad ranging leadership roles in the B2C sector. A background in hospitality, leisure or retail will be of particular interest here. This role requires an authentic and inspiring leader, ideally with a blend of operational and commercial skills in a complex purpose-led organisation.

To view the candidate brochure, please click here.

Interested candidates should send their CV, with full remuneration details, to Graham Burns, of FWB Park Brown at applications@fwbparkbrown.com.  For a confidential discussion, please call 07738 182813.